Legal
Privacy Policy
This Privacy Policy explains how SymbiotixLabs LLP ("Symbiotix," "we," "our," or "us") collects, uses, stores, and shares information when users access our website https://symbiotix.cloud, our mobile games, and any other apps, websites, or services that we may launch in the future and that link to this Privacy Policy.
This Privacy Policy is intended for users, parents, platform reviewers, business partners, and publishing platforms such as Google Play. It should be kept consistent with the actual behavior of each app and with the disclosures submitted in Google Play Console.
1. Information We Collect
We may collect different types of information depending on how users interact with our website, games, and services.
1.1 Information provided directly by users
- Name, email address, company or studio name, and contact details when users contact us.
- Messages, feedback, support requests, partnership inquiries, and other information users choose to provide.
- Information submitted through forms, emails, surveys, testing programs, or community activities.
1.2 Information collected automatically
- Device type, device model, operating system, app version, language, country, and approximate location.
- IP address, advertising identifiers, analytics identifiers, crash logs, diagnostics, and performance data.
- Gameplay events, session duration, levels played, buttons clicked, feature usage, rewards earned, and general app interaction data.
1.3 Game-related information
- For our all Games and Services, we may collect gameplay-related information such as player progress, scores, rankings, match results, XP, coins, rewards, inventory, selected cosmetics, leaderboard data, game session history, and similar gameplay activity.
2. How We Use Information
We use collected information for the following purposes:
- To operate, provide, maintain, and improve our website, games, and services.
- To save player progress, settings, preferences, scores, and rewards.
- To provide gameplay features such as leaderboards, achievements, matchmaking, events, rewards, and progression systems.
- To analyze gameplay, balance difficulty, improve level design, fix bugs, and improve performance.
- To respond to user inquiries, support requests, bug reports, business inquiries, and partnership communications.
- To detect abuse, cheating, fraud, security incidents, technical issues, and violations of our terms or platform rules.
- To show advertisements, measure ad performance, prevent ad fraud, and manage monetization, where ads are integrated.
- To process in-app purchases, validate transactions, and provide purchased content, where purchases are integrated.
- To comply with applicable laws, regulations, platform requirements, and Google Play policies.
3. Third-Party Services and SDKs
Our games and services may use third-party services and software development kits (SDKs) for analytics, advertising, crash reporting, cloud services, authentication, payments, platform services, and app performance.
Depending on the specific app version and integrations, these services may include:
- Google Play Services
- Google Play Games Services
- Google AdMob
- Firebase Analytics
- Firebase Crashlytics
- Unity services
- ironSource / Supersonic
- AppLovin
- Meta Audience Network
- Cloud hosting, attribution, analytics, or monetization providers used by Symbiotix
These third parties may collect, process, or receive information according to their own privacy policies. We are responsible for reviewing the behavior of SDKs used in our apps and reflecting relevant data collection and sharing in our platform disclosures. Important: This list should be updated whenever we add, remove, or change SDKs in any game or app that links to this Privacy Policy.
4. Advertising
Our games may display advertisements. Advertising partners may collect or receive information such as advertising ID, device information, app usage data, ad impressions, ad clicks, approximate location, IP address, and information used to measure ad performance or prevent fraud.
Ads may be personalized or non-personalized depending on user consent, region, age settings, platform rules, and app configuration. Users may be able to limit ad personalization through their device or platform settings.
5. Analytics and Crash Reporting
We may use analytics and crash reporting tools to understand app performance, stability, and user engagement. This may include session length, level completion, feature usage, crash reports, device performance, error logs, retention metrics, and engagement metrics.
This information helps us improve stability, gameplay quality, design decisions, and future updates.
6. In-App Purchases
Our games may include in-app purchases. Payments are processed by platform providers such as Google Play. We do not directly collect or store payment card details.
We may receive limited transaction-related information such as purchase confirmation, product purchased, transaction status, and purchase history related to the app. This information is used to provide purchased items, prevent fraud, and handle support requests.
7. Children's Privacy
Our games are not intended to knowingly collect personal information from children without appropriate consent where required by law. If any game is made available to children or targets children, we will follow applicable child privacy laws and relevant platform requirements, including Google Play Families policies where applicable.
If you believe that a child has provided personal information without appropriate consent, contact us at care@symbiotix.cloud. We will take reasonable steps to review and delete such information where required.
9. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate services, maintain game progress, provide support, prevent abuse, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer needed, we may delete, anonymize, or aggregate it.
10. Data Security
We use reasonable technical, administrative, and organizational measures to protect user information. However, no method of internet transmission, mobile network transmission, or electronic storage is completely secure. We cannot guarantee absolute security.
11. International Data Transfers
SymbiotixLabs LLP is based in India. Our services may use third-party providers located in other countries. User information may be processed or stored outside the user's country of residence.
Where required, we take reasonable steps to use appropriate safeguards for such transfers.
12. User Privacy Rights
Depending on the user's location and applicable law, users may have rights to access, correct, delete, restrict, object to, or receive a copy of their personal information. Users may also have the right to withdraw consent or opt out of certain advertising practices where applicable.
To exercise privacy rights, contact us at care@symbiotix.cloud. We may need to verify the requester's identity before processing a request.
13. Account and Data Deletion Requests
Users may request deletion of their account data, game data, or associated personal information by contacting us at care@symbiotix.cloud.
Please include the following information where available:
- Game name
- Player ID, user ID, or account email
- Device platform
- Country or region
- Clear description of the deletion request
We may retain certain information where necessary for legal compliance, fraud prevention, security, accounting, dispute resolution, or other legitimate purposes allowed by law.
15. Third-Party Links
Our website, games, or services may contain links to third-party websites, app stores, social media pages, platforms, partner services, or external content. We are not responsible for the privacy practices, content, or policies of third-party services. Users should review third-party privacy policies before providing information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the Last Updated date at the top of this page. The latest version should remain available on our website.
Continued use of our website, games, or services after changes means the user accepts the updated Privacy Policy.
17. Contact Us
For privacy-related questions, requests, or concerns, contact us at:
SymbiotixLabs LLP
Website: https://symbiotix.cloud
Email: care@symbiotix.cloud
Address: Sector - 11 Rohini, Delhi, India - 110085